How to take your smart meter reading

Your smart electricity and gas meters both have 10 digit key pads. If you don’t know how to locate your keypad visit “How to manually top up if your IHD is missing or broken

To access your meter reading start by pressing 9 on the keypad.

image of keypad found on meter
Taking your electricity reading

After pressing 9 wait two seconds. You will see the letters IMP KWH. Wait two seconds.

image of digital screen saying IMP KWH

After two seconds you will see your meter reading. In the example below, 15.6 kWh have been recorded as a meter reading.

image of digital screen showing meter reading
Taking your gas reading

After pressing 9 wait two seconds. You will see the word VOLUME. Wait two seconds.

image of digital screen saying volume

After two seconds you will see an M3 symbol followed by a number.

This number is your gas reading.

image of digital screen