How do you ensure customers safety and security?
Customer safety is our number one priority. We have a tried and tested procedure that ensures you remain secure and safe while we read your meter. If you’re concerned about a representative coming to visit your property, don’t be, just carry out these simple checks:
- Check their ID. Our representatives always carry identification cards, so don’t worry about asking to check their card carefully.
- Call us. If you’re still unsure about whether a representative is genuine then please call us on 0800 141 2001 before you let them in and we’ll be happy to check their details.
- Join our password scheme. If you’re on our Priority Services Register you can use our free password scheme. Just choose a password no one will be able to guess and call us on 0800 141 2001 to set your password. Fosse Energy will make sure anyone visiting your home on behalf of our organisation can confirm your password with you.