What are my rights as an energy customer?

There’s lots of free, independent advice and support out there that help to highlight your rights. You might want to get a better deal, find out how to make a complaint, get information about your electricity or gas supply, or ask for help if you’re struggling to pay your bills.


Citizens Advice “Know Your Rights” Leaflet

For the latest information visit Citizens Advice or get in touch.


Visit their website and use the online energy query form.


If you would like to get in touch via phone call Citizens Advice direct using the numbers below:

England – 03444 111 444

Wales – 03444 772020.

Scotland – 0808 800 9060

Phone calls to Citizens Advice England and Wales cost the same as calling 01 and 02 numbers.

Calls to Citizens Advice Scotland are free of charge.


Not what you were looking for?

Use our Independent Help and Support section for more organisations who might be able to help.