What rights do I have if I decide to cancel?
Should you decide to cancel, you need to know your rights and what the next steps are.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we’re required to give you pre-contract information and contract confirmation before you agree to buy anything with us. We will also give you a copy of our Terms & Conditions.
When you sign up to become a Fosse Energy customer you will have a 14-day cooling-off period. If, within these 14 days, you decide to cancel your switch you can do so, without giving us a reason, by phone or by using a ‘durable medium’.
A ‘durable medium’ means any format that will remain unchanged and that you’ll be able to keep and refer to for as long as you need. This means you could inform us by letter, email or through your online account.
How to cancel
You can cancel your contract by contacting us over the phone or via any durable medium, as listed above.
It is important that you keep a copy of your cancellation communication to use as evidence should there be a dispute over your cancellation.
It is your responsibility to prove that you communicated your cancellation with us within the 14 day cooling off period.
We’ll confirm your cancellation on the phone or notify you when we’ve received you request to cancel.
If you’re worried and would like to double check, give our friendly team a call on 0800 141 2001.
As a customer of Fosse Energy, you will receive your contractual information on paper, unless you have agreed to receive this through another durable medium (such as email or your online account).