Priority Services Register, what is it and can I join?

Priority Services Register is a free service we offer to you to best meet your personal needs.

We aim to give all our customers an excellent service and knowing your requirements means we can meet your needs. The best way to tell us about your requirements is to add your details to our Priority Services Register

You’ll qualify for Priority Services Register support if you:

  • are of pensionable age
  • have a disability
  • have a long-term health issue
  • have a vulnerability

What happens next?

Once you join the register, we’ll let you know about any changes or interruptions we may make to your service so that you can make other arrangements if you need to. We can read your meter if you’re unable to do it yourself, and we can also provide large-print or braille bills if you need them.

To join our Priority Services Register, or find out more about other support  you could access, then please call our customer services team on 0800 030 4567 or get in touch.