Payment and topping up your smart meter

Minimum top-up

Remember –  Your minimum top-up per fuel is £5 so you’ll need to top up £5 on gas and £5 on electricity to get started.

Top up methods

To top up using any of the methods below you will need the 19 digit number shown on your smart meter top-up card.

  • Top up in person
    Take your top-up card to any PayPoint outlet. It is very important that you keep your receipt from your top  up at the PayPoint outlet.
  • Top up online
    Visit our smart-payments page and follow the instructions on the screen.
  • Top up over the phone
    Call our freephone number on 0800 030 4567 to make a payment.

PayPoint Receipts

If you top up at a PayPoint outlet or online but the money does not go onto your meter you can manually top up your meter using your PayPoint receipt or PayPoint confirmation e-mail. Get guidance on manually topping up your meter.

It is very important that you keep your top up receipt. In case of any top up problems, you will need the Vend Code number on your receipt to manually top up your meter.

example top up payment receipt