What is emergency credit?

Emergency credit is for times when you can’t get to a Post Office, PayPoint or Payzone. This means your meter might have run out in the middle of the night, or weather conditions may have prevented you from leaving the house.

How it works

Just insert your key or card into the meter. You’ll then need to follow the instructions on screen to accept emergency credit. This will be taken out of the money you add to your key or card next time you top up.

Remember: Top up with enough money to cover the emergency credit you’ve used, plus the energy you need and any standing charges and weekly collection you might owe.

Paying it back

Each time you top your meter up with credit two things happen:

  1. The meter automatically checks to see whether you have an agreement with us to reduce your debt with a weekly collection. If you do, and the weekly payment is due, it will take this out of the credit you top up with. If you are paying us back in this way, you’ll need to stick to the payment schedule we agree with you. If you don’t, we can ask you to pay us the full amount straight away, or we can ask you to pay us using a different, faster method. Either way, we’ll let you know before we make any changes.
  2. The meter checks to see whether you’ve used any emergency credit or if you owe anything for a standing charge. Your standing charge isn’t collected when you use your emergency credit, so you need to pay it back when you next top up.