How can we help you?

We have lots of helpful information in the Help and Advice section where you will find hints, tips and detailed information to help answer most questions.

Covid-19 update – 27 April 2020

Please note that in response to coronavirus and to protect our staff we have temporarily closed our phone lines.

Our supplier partner, Robin Hood Energy, have published our response to coronavirus. Please refer to this in the first instance before getting in touch with us by email or letter.

Please get in touch by email or letter if you have any queries or complaints and we will be happy to help you out with the information that you need.

Phone lines are currently closed in response to coronavirus.

Please refer to Robin Hood Energy’s Covid-19 information where you will find details of what we’re doing differently in response to coronavirus.

If you are experiencing an electricity or gas emergency then please refer to our emergency guidance Help and Advice sections. Here you will find contact numbers for the Gas Emergency Services and your local electricity network operator.

If you are a traditional Pay-As-You-Go customer experiencing a supply problem then please call our main number 0800 141 2001 between 9am – 5pm to access or Out Of Hours support service.

If you are a smart meter Pay-As-You-Go customer experiencing a supply problem then please call our main number 0800 141 2001 between 9am – 5pm to access or Out Of Hours support service.

Postal address:
Fosse Energy
Customer Service
PO Box 10461
Nottingham NG1 9JS

Please include your name, address and account number on all correspondence that you
send us.
Email: customer.service@fosseenergy.co.uk

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Gas emergencies

If you smell gas, or think you have a gas leak, please call the Gas Emergency Services
immediately on 0800 111 999 (24 hour emergency line).

Electricity emergencies

Your electricity network operator looks after the safety and security of your electricity
supply.

To find your local Electricity Distribution Network visit www.energynetworks.org