We have lots of helpful information in the Help and Advice section where you will find hints, tips and detailed information to help answer most questions.
Covid-19 update – 04 June 2020
To keep our people safe we’re still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on customer.service@fosseenergy.co.uk
Our supplier partner, Robin Hood Energy, have published our response to coronavirus. Please refer to this in the first instance before getting in touch with us by email or letter.
Please get in touch by email or letter if you have any queries or complaints and we will be happy to help you out with the information that you need.
Phone lines are currently only open Monday-Friday: 9am-5pm in response to coronavirus.
Please refer to Robin Hood Energy’s Covid-19 information where you will find details of what we’re doing differently in response to coronavirus.
If you are experiencing an electricity or gas emergency then please refer to our emergency guidance Help and Advice sections. Here you will find contact numbers for the Gas Emergency Services and your local electricity network operator.
If you are a traditional Pay-As-You-Go customer experiencing a supply problem then please call our main number 0800 141 2001 between 9am – 5pm to access or Out Of Hours support service.
If you are a smart meter Pay-As-You-Go customer experiencing a supply problem then please call our main number 0800 141 2001 between 9am – 5pm to access or Out Of Hours support service.
Postal address:
Fosse Energy
Customer Service
PO Box 10461
Nottingham NG1 9JS
Please include your name, address and account number on all correspondence that you
send us.
Email: customer.service@fosseenergy.co.uk
If you smell gas, or think you have a gas leak, please call the Gas Emergency Services
immediately on 0800 111 999 (24 hour emergency line).
Your electricity network operator looks after the safety and security of your electricity
supply.
To find your local Electricity Distribution Network visit www.energynetworks.org
