How can we help you?

We have lots of helpful information in the Help and Advice section where you will find hints, tips and detailed information to help answer most questions.

Please get in touch if you have any queries or complaints and we will be happy to help you out with the information that you need.

Phone: 0800 141 2001

Lines open 8am – 8pm Mon-Fri, 9am-5pm Saturday, except for over the festive period, see below for more information.

Help and Advice over the festive period

Our call centre is closed on the 25th, 26th, 29th of December 2019 & the 1st January 2020

Tuesday 24th December – 9am – 5pm

Friday 27th December – 9am – 5pm

Tuesday 31st December – 9am – 5pm

If you are experiencing an electricity or gas emergency then please refer to our emergency guidance Help and Advice sections. Here you will find contact numbers for the Gas Emergency Services and your local electricity network operator.

If you are a traditional Pay-As-You-Go customer experiencing a supply problem then please call our main number 0800 141 2001 between 9am – 5pm to access or Out Of Hours support service.

If you are a smart meter Pay-As-You-Go customer experiencing a supply problem then please call our main number 0800 141 2001 between 9am – 5pm to access or Out Of Hours support service.

Postal address:
Fosse Energy
Customer Service
PO Box 10461
Nottingham NG1 9JS

Please include your name, address and account number on all correspondence that you
send us.
Email: customer.service@fosseenergy.co.uk

Call us today

Call us free today 0800 141 2001

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Gas emergencies

If you smell gas, or think you have a gas leak, please call the Gas Emergency Services
immediately on 0800 111 999 (24 hour emergency line).

Electricity emergencies

Your electricity network operator looks after the safety and security of your electricity
supply.

To find your local Electricity Distribution Network visit www.energynetworks.org