How can we help you?
We have lots of helpful information in the Help and Advice section where you will find hints, tips and detailed information to help answer most questions.
Please get in touch if you have any queries or complaints and we will be happy to help you out with the information that you need.
Phone: 0800 141 2001
Lines open 8am – 8pm Mon-Fri, 9am-5pm Saturday, except for over the festive period, see below for more information.
Help and Advice over the festive period
Our call centre is closed on the 25th, 26th, 29th of December 2019 & the 1st January 2020
Tuesday 24th December – 9am – 5pm
Friday 27th December – 9am – 5pm
Tuesday 31st December – 9am – 5pm
If you are experiencing an electricity or gas emergency then please refer to our emergency guidance Help and Advice sections. Here you will find contact numbers for the Gas Emergency Services and your local electricity network operator.
If you are a traditional Pay-As-You-Go customer experiencing a supply problem then please call our main number 0800 141 2001 between 9am – 5pm to access or Out Of Hours support service.
If you are a smart meter Pay-As-You-Go customer experiencing a supply problem then please call our main number 0800 141 2001 between 9am – 5pm to access or Out Of Hours support service.
PO Box 10461
Nottingham NG1 9JS
Please include your name, address and account number on all correspondence that you
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